Compliance Cover

Privacy Policy

Last updated: January 2025

1. Introduction

Hotline Labs Ltd ("we", "our", "us") trading as Compliance Cover is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Data Controller

Hotline Labs Ltd is the data controller responsible for your personal data.
Company Number: 11873778
Registered Address: Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, Wales CF40 2ET
Contact: hello@compliancecover.com

3. Information We Collect

We may collect the following types of personal data:

  • Identity Data: Name, job title, company name
  • Contact Data: Email address, telephone number, business address
  • Technical Data: IP address, browser type, device information, usage data
  • Marketing Data: Your preferences for receiving marketing communications

4. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our services
  • To communicate with you about your account or enquiries
  • To send marketing communications (with your consent)
  • To improve our website and services
  • To comply with legal obligations

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract: To perform our contract with you
  • Consent: Where you have given explicit consent
  • Legitimate Interests: To operate and improve our business
  • Legal Obligation: To comply with applicable laws

6. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our business, subject to appropriate data protection agreements. All data remains within the UK and EEA.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest, and stored in UK-based data centres.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for the duration of your subscription plus 6 years for legal compliance.

9. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at hello@compliancecover.com.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: hello@compliancecover.com
Address: Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, Wales CF40 2ET